Telkom invests on cloud-based voice services for enterprise customers

The service guarantees security and in-call stability, Telkom says

Telkom has introduced a new cloud-based fixed voice service dubbed “Omniconnect”, allowing SMEs and corporates to outsource for robust and secure cutting-edge technology.

Telkom Hosted PBX service will deliver a world-class end-to-end software and hardware system, powered by global technology company Avaya.

Besides making and receiving calls, the service will also offer other features such as conference calls and the ability to integrate with email and the mobile phone.

The subscription-based service will eliminate the need for businesses to make heavy initial capital investment to acquire and maintain the fixed telephone system; nor will they have to host the same on their premises.

Businesses can also flexibly upgrade or scale down the service, in line with changing needs and technology trends.

Telkom Enterprise MD Kris Senanu, said: “This solution will free corporates and SMEs to focus on their core businesses, without being bogged down by the cost of acquiring, running and maintaining this system. This is the future of doing business; enabling them to become more efficient in their operations by simplifying their processes and infrastructure.”

Mr. Senanu added that the service is competitively priced, with respect to on-net and off- net rates, billed per second, guaranteeing substantial cost savings on voice services.

Fadi Hani, Vice President – Middle East, Africa and Turkey, Avaya, said: “As we continue to invest in Kenya, one of our key focus areas is enabling customers to do business the way they want. Increasingly that means offering cloud-based solutions, and Telkom is at the forefront of meeting this demand.”

“We’re delighted to expand our partnership with Telkom, which joins the growing number of partners worldwide who are now offering Avaya cloud services. We look forward to bringing even more customer-centric innovations into this important market with Telkom,” Hani added.

According to the companies, the service guarantees security and in-call stability. It runs on a secure system, deployed on Telkom’s backbone network, to protect it from direct access through the internet, and confers an extra layer of security.

The Telkom Hosted PBX service, Omniconnect, also delivers an advanced level feature set, including web collaboration and video calling, thus enhancing employee productivity.

The service comes in three offerings: two options for corporates (silver and gold) and onefor SMEs. The SME option will offer the customer between five and 20 extensions, and comes with third-party mobile app support, as well as basic phone features (making and receiving calls, holding, transferring, voicemail, and parking/paging).

The corporate option, which services a minimum of 20 extensions, provides call recording and ad-hoc video-conferencing on the silver tier.

Customers investing in the gold tier will enjoy the same benefits, plus voicemail to email, video calling, web collaboration, Office 365/Outlook integration and conference bridge.

Telkom provides integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suitethat includes voice, data, mobile money as well as network services.

Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

Established as a telecommunications operator in April 1999, Telkom is 60 per cent owned by Helios Investment Partners, with the remaining stake held by Kenyans through the Government of Kenya.

READ:Telcos wars: Telkom, Airtel merge to rival Safaricom

Vodacom Tanzania pays $2.6 million settlement to free CEO

The Vodacom Tanzania CEO, Hisham Hendi and eight co-accused were on 11th April, 2018 released after pleading guilty to the accusations against them and paying Tshs.6 billion ($2.6 million) fine.

On top of the fine paid, the court also confiscated the equipment that was involved in the alleged committed crime.

Vodacom Tanzania later on in the day released a press statement stating the company had agreed with the Director of Public Prosecutions (DPP) to amicably resolve the matter. The statement further read that in accordance with international best practice, Vodacom Group and Vodafone Group Plc have retained the highly respected global law firm, Squire Patton Boggs, to conduct an internal review into the facts underlying the charges brought by the DPP.

Hisham Hendi and six other officials of Vodacom Tanzania were on Wednesday 3rd April arraigned before court for economic sabotage crimes. Mr. Hendi, an Egyptian was charged alongside Vodacom Tanzania`s head of Revenue Assurance Mr. Joseph Nderitu Gichui,  Director of Legal Services Olaf Peter Mumburi , the Head of Enterprise Sales Joseph Muhere, Key Account Manager Ibrahim Bonzo, and Vodacom Tanzania PLC.

Others charged along Mr. Hendi for causing loss of Tshs.5.8 billion ($2.5 million) to government  were the Business Operations Manager of Inventure Mobile Tanzania Ltd, Mr. Ahmed Ngassa and his company`s Information Technology specialist, Brian Lusiola who are charged with occasioning a Tshs.642 million ($279,130) loss to the Tanzania Communications Regulatory Authority (TCRA).

Mr. Hendi and his counterparts were charged with organizing a criminal racket which caused the government and the TCRA suffer pecuniary loss of Tshs.5.8 billion ($2.5 million). Mr. Ngassa and Lusiola of Inventure Mobile Tanzania were charged with unlawful importation, installation and maintenance of electronic communications equipment identified as PROLIANT MLI GEN 9 SERVER (PABX VIRTUAL MACHINE) without a TCRA licence. The accused also unlawfully operated the machine for receiving or transmitting international incoming voice calls without a licence in the period April 17 2018 to 11 March 2019.

With intent to avoid rates payable for receiving or transmitting international incoming voice calls, the accused dishonestly transmitted communication by terminating international incoming voice calls.  They as well unlawfully used the equipment to receive and transmit electronic communications signals without TCRA approval. Further, the accused under Vodacom Tanzania`s permission fraudulently used 813 Vodacom Tanzania PLC virtual numbers without having any relevant individual or class assignments from TCRA. The accused were not allowed to enter into any plea because their case falls under economic sabotage offences, which the court in which they were arraigned does not have jurisdiction to preside over.

Vodacom Tanzania is the only telecom firm to have listed. It raised Tshs.489 billion ($213million) in the initial public offering (IPO) in 2017, Tanzania’s largest ever, which attracted more than 40,000 local investors, most of whom were first-time participants in Tanzania`s stock market.

In June 2018, prosecutors charged CEOs of telecoms operators Halotel Tanzania, owned by Vietnam-based Viettel, and Zantel with fraudulent use of network facilities. The executives were later released after paying a fine.

Also read: Vodacom Tanzania CEO in court over $2.5 miillion loss

 

 

 

 

 

Vodacom Tanzania CEO in court over $2.5 million loss

The Telco`s CEO, Mr. Hisham Hendi and six other officials of Vodacom Tanzania were on Wednesday 3rd April arraigned before court for economic sabotage crimes.

Mr. Hendi, an Egyptian was charged alongside Vodacom Tanzania`s head of Revenue Assurance Mr. Joseph Nderitu Gichui,  Director of Legal Services Olaf Peter Mumburi , the Head of Enterprise Sales Joseph Muhere, Key Account Manager Ibrahim Bonzo, and Vodacom Tanzania PLC.

Others charged along Mr. Hendi for causing loss of Tshs.5.8 billion ($2.5 million) to government  were the Business Operations Manager of Inventure Mobile Tanzania Ltd, Mr. Ahmed Ngassa and his company`s Information Technology specialist, Brian Lusiola who are charged with occasioning a Tshs.642 million ($279,130) loss to the Tanzania Communications Regulatory Authority (TCRA).

Mr. Hendi and his counterparts were charged with organizing a criminal racket which caused the government and the TCRA suffer pecuniary loss of Tshs.5.8 billion ($2.5 million). Mr. Ngassa and Lusiola of Inventure Mobile Tanzania were charged with unlawful importation, installation and maintenance of electronic communications equipment identified as PROLIANT MLI GEN 9 SERVER (PABX VIRTUAL MACHINE) without a TCRA licence. The accused also unlawfully operated the machine for receiving or transmitting international incoming voice calls without a licence in the period April 17 2018 to 11 March 2019.

With intent to avoid rates payable for receiving or transmitting international incoming voice calls, the accused dishonestly transmitted communication by terminating international incoming voice calls.  They as well unlawfully used the equipment to receive and transmit electronic communications signals without TCRA approval. Further, the accused under Vodacom Tanzania`s permission fraudulently used 813 Vodacom Tanzania PLC virtual numbers without having any relevant individual or class assignments from TCRA. The accused were not allowed to enter into any plea because their case falls under economic sabotage offences, which the court in which they were arraigned does not have jurisdiction to preside over.

Vodacom Tanzania is the only telecom firm to have listed. It raised Tshs.489 billion ($213million) in the initial public offering (IPO) in 2017, Tanzania’s largest ever, which attracted more than 40,000 local investors, most of whom were first-time participants in Tanzania`s stock market.

In June 2018, prosecutors charged CEOs of telecoms operators Halotel Tanzania, owned by Vietnam-based Viettel, and Zantel with fraudulent use of network facilities. The executives were later released after paying a fine.

Also read: Safaricom responds to Tanzania’s rejection of Kenyan Vodacom CEO